Refund policy
Return Policy:
We understand that returns and refunds are an important part of your customer experience, and we strive to handle them efficiently. While the return rate is generally very low, we take the following.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Reporting a Damaged or Incorrect Product
Please contact us within 24 hours of delivery and provide:
- Your name and order number
- Photographs of the product and packaging
- A clear unpacking video, where reasonably available
- A brief description of the problem
An unpacking video helps us investigate transit damage or an incorrect delivery, but it will not override your rights under applicable law.
Non-Returnable Products
Returns may not be accepted for:
- Products damaged through misuse, negligence or improper installation
- Products showing excessive wear or physical damage after delivery
- Products missing their original packaging, accessories or parts
- Personal-care, hygiene or intimate-use products once opened
- Customized or personalized products
- Clearance or final-sale products when clearly identified before purchase
These exclusions do not apply when a product is defective, damaged, incorrect, counterfeit or materially different from its description.
4. Return Process
To request a return, email [support email address] or contact us at [customer-care number] with your order details.
Once approved, we will provide return instructions. Please do not send a product without return authorization.
For an eligible damaged, defective or incorrect product, return-shipping costs will be paid by Ever Shop India. For an approved change-of-mind return, return-shipping charges may be deducted from the refund and will be disclosed before pickup.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.